Terms of Service

The short version: be clear, pay properly, do not abuse the process, and I will do my best to deliver the work we agreed on.

General

By purchasing or commissioning work from me, you agree to these terms of service.
I may update these terms from time to time; the version in place when you commission work is the one that applies to it.
Serious breaches of these terms may result in work being paused or cancelled, and support or access being withdrawn where appropriate.
These terms were last updated on 11/09/2026. (DD/MM/YYYY)

I may cancel a commission without a refund if these terms are broken.
I may keep screenshots or previews of completed work for portfolio use, without publishing private credentials, data, or source code beyond what is needed to showcase the work.
I may decline requested changes if they are outside the agreed scope or too difficult to complete reasonably.
Access to the work may be limited while the commission or payment is incomplete.
After full payment, you receive the agreed rights to use the custom deliverables created specifically for your commission. Third-party software, add-ons, themes, open-source components, and any other pre-existing or separately licensed material remain subject to their own ownership and license terms.

DoubleThePsycho.com may process limited technical and account information necessary to operate the site, including authentication, sessions, security, and normal server logging.
Information shared privately during a commission is treated as private and is not intentionally published.
Information may still be used where reasonably necessary to provide the commissioned service, or where required by law.

Unless another payment arrangement is agreed beforehand, I require full payment before work begins.
For agreed split-payment or team commissions, final delivery and full usage rights remain conditional until the remaining balance is paid; unpaid work may be withheld or suspended where appropriate.
Refunds are generally not available once work has started, though exceptions can apply where agreed or required by applicable law. If I cancel work for reasons unrelated to a breach on your part, you keep the right to a fair refund for work not yet performed.
I may change my prices for future commissions at any time; an already agreed commission price does not change because the public price list changes later, and scope changes may require a new quote.
Removing items from an agreed package does not reduce the price unless that was agreed before work began.
If there's a payment problem, please contact me first so we can try to resolve it. Fraudulent or abusive chargebacks or disputes may result in work, support, or access being suspended, and I may share relevant records with the payment provider when responding to a dispute.

If someone from a team contacts me directly, I may accept the work privately.
The team owner or an explicitly designated project lead is the primary contact; scope, payment, and direction changes should come from that person, not from other staff members.
I will not claim commissions where the listed budget is marked as "Quote".
Team-based work may use an agreed 50% upfront payment, with the remainder paid according to the arrangement agreed for that commission, consistent with the payment terms above.
Where relevant, I may share affiliate or referral links, such as for hosting recommendations.

Commissioned website work is currently focused on XenForo-based websites and forums.
This is specific to website work and does not apply to other kinds of commissions.
Work outside the agreed website scope may need to be quoted and treated as separate work.

Completing the agreed work may require reasonable access to things like hosting, DNS, Cloudflare, domain settings, or the XenForo admin area.
I only ask for what is actually needed to complete the agreed work, not permanent or unnecessary access.

You are responsible for having legitimate access and licenses for XenForo and any paid third-party add-ons, themes, or resources used in your commission.
Third-party software remains subject to its own license and terms, separate from mine.
I do not provide support for pirated or unlicensed software.

Updates or changes to XenForo, add-ons, themes, hosting, DNS, Cloudflare, or other third-party services after delivery can affect functionality that previously worked.
Those external changes are not automatically treated as defects in the original commissioned work.
If fixing them falls outside the original scope or support period, it may become separate work.

Software is built and tested for the environment, OS, runtime, versions, APIs, and dependencies agreed for the commission.
Compatibility with a materially different environment is not automatically included unless that was agreed on.

If I am modifying an existing tool, script, or project, you need to provide the source code, relevant configuration, dependencies, documentation, and access reasonably needed to work on it.
I may decline work on an inherited codebase that is excessively broken, undocumented, incomplete, or otherwise unreasonable to work with.

Software may depend on APIs, libraries, services, operating systems, or other third-party components.
Changes to those outside my control after delivery can break or alter how the software works.
Those external changes are not automatically treated as defects in the delivered work.

Software support follows the same 30-day support period described under General.
Reasonable fixes and adjustments related to the original work are covered by that existing policy, not a separate one.